Terms of Service

1. Acceptance of Terms

By creating an account or using CardioCommand, you agree to these Terms of Service. If you do not agree, please do not use the platform.

CardioCommand is operated by Smith & Williams Holdings LLC, an Arizona limited liability company trading as Axiom Ops ("we," "our," "us"). A contract formed under these terms is with that company.

2. Description of Service

CardioCommand is a personal health intelligence platform that helps you track cardiometabolic health data, identify patterns, and generate reports. The platform provides tools for data organization, trend visualization, and clinician collaboration.

3. Not Medical Advice

CardioCommand is not a medical device, does not provide medical advice, and does not replace professional healthcare. All health insights, scores, signals, and recommendations are informational tools designed to support — not replace — your relationship with qualified healthcare providers.

Always consult your doctor or other qualified health professional before making any changes to your treatment, medication, diet, or exercise routine based on information from this platform.

4. Your Account

• You are responsible for maintaining the security of your account credentials
• You agree to provide accurate information when creating your account
• You must be at least 18 years old to use this platform
• You are responsible for the accuracy of health data you enter

5. Data Accuracy

You are responsible for the accuracy of the health data you enter. CardioCommand processes and presents your data as entered — we do not independently verify clinical values. Insights and scores are computed based on the data you provide and may not reflect your actual clinical status.

6. Clinician Features

If you use clinician-facing features, you acknowledge that data shared through the platform is supplementary information and does not replace standard clinical documentation, electronic health records, or clinical judgment.

7. Subscriptions, Billing and Refunds

CardioCommand offers a free tier (Core) and a paid subscription (Wellness+) billed monthly in advance. Paid features are clearly marked in the app, and you are never charged without completing checkout yourself.

• Automatic renewal. A paid subscription renews automatically each month at the price shown when you subscribed, until you cancel.
• Cancel any time. You can cancel yourself from Plans inside the app, without contacting us. Cancellation stops all future billing.
• You keep the period you paid for. Cancelling takes effect at the end of your current billing period. Your paid features remain available until that date, and you are not billed again.
• No refunds for the period already billed. If you cancel after a renewal has been charged, that period is not refunded — you keep access for it instead. Please cancel before your renewal date if you do not want the next month.
• If we bill you in error, we refund it in full. If you are charged after cancelling, or charged twice, contact us and we will refund that payment and cancel the subscription immediately. That is our mistake, not yours.
• Price changes. We will not increase the price of an existing subscription without notifying you first and giving you the chance to cancel before it takes effect. Early-access pricing, where offered, stays at the rate you subscribed at.
• Fair-use limits on AI features. AI-assisted features — asking questions, scanning labels and menus, parsing documents — are subject to a daily request limit to keep the service available and affordable. The free tier has a lower limit than Wellness+. Safety guidance is never limited. If you reach a limit, the app tells you and it resets the next day.
• Free features stay free. Daily logging, safety guidance and your own data are part of the free tier. Cancelling a paid subscription never removes access to your own health data, and never deletes it.

Payments are processed by Stripe. Charges appear on your statement as CARDIOCOMMAND.

8. Intellectual Property

The CardioCommand platform, its design, code, and content are the intellectual property of Smith & Williams Holdings LLC. Your health data remains yours — you retain all rights to your personal health information.

9. Limitation of Liability

CardioCommand is provided "as is" without warranty of any kind. We are not liable for any health outcomes, medical decisions, or actions taken based on information provided by the platform. Use of health insights is at your own discretion and risk.

To the fullest extent permitted by law, our total liability to you for any claim arising out of or relating to these Terms or the platform will not exceed the greater of (a) one hundred US dollars ($100), or (b) the total amount you paid us in the twelve months before the event giving rise to the claim.

We are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data or business interruption, even if we were told such damages were possible.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you. Nothing here limits liability for fraud, gross negligence, willful misconduct, or anything else that cannot be limited by law.

10. Indemnification

You agree to indemnify and hold harmless Smith & Williams Holdings LLC and its officers and employees from claims, damages, losses and reasonable legal costs arising out of: your misuse of the platform; your violation of these Terms or of any law; data you enter that you had no right to enter; or your decision to share your data with a third party through the platform's sharing features.

This does not apply to claims arising from our own acts or omissions, and it does not require you to indemnify us for anything caused by the platform itself.

11. Dispute Resolution and Arbitration

Please read this section carefully. It affects how disputes between us are resolved, and it includes a waiver of class actions.

Talk to us first. If you have a problem, email us at support@axiomops.io with a description of it and what you would like done. We will try to resolve it informally. Neither of us will start a formal proceeding for 30 days after that notice. Most things end here.

Arbitration. If we cannot resolve it informally, you and we agree that any dispute will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. Arbitration is less formal than a lawsuit, uses a neutral arbitrator instead of a judge or jury, and allows more limited discovery. The arbitrator's decision can be entered as a judgment in any court.

Small claims and injunctions. Either of us may bring a qualifying claim in small claims court instead, and either of us may seek an injunction in court to stop unauthorized use or protect intellectual property.

No class actions. Disputes will be brought only in your or our individual capacity. Neither of us will bring or participate in a class, collective, consolidated or representative action. An arbitrator may award relief only to the individual party seeking it.

You can opt out. You may reject this arbitration section by emailing support@axiomops.io within 30 days of first accepting these Terms, with your name and the email on your account. Opting out affects nothing else in these Terms, and we will not treat you differently for it.

Costs. AAA's Consumer Arbitration Rules govern fees. Where those rules allocate a filing fee to you that exceeds what a court filing would have cost, we will pay the difference.

If part of this fails. If the class-action waiver is found unenforceable for a particular claim, that claim proceeds in court and the rest of this section still applies to every other claim. If arbitration is found unenforceable entirely, disputes proceed under the Governing Law section below.

12. Termination

You may delete your account at any time from Settings > Data. We reserve the right to suspend or terminate accounts that violate these terms. We recommend exporting your data before deletion, as this action is permanent and cannot be reversed.

13. Changes to Terms

We may update these terms. Material changes require your re-acceptance before continued use of the platform.

14. Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-law rules. Any dispute arising from these Terms or your use of the platform will be brought in the state or federal courts located in Maricopa County, Arizona, and you and we consent to the jurisdiction of those courts.

Nothing in these Terms limits any right you have under the consumer protection laws of the place where you live.

15. Contact

For questions about these Terms, contact us at support@axiomops.io.